Privacy policy
PRIVACY POLICY
Last updated: September 27, 2026
MyLunellSkin (“we,” “us,” or “our”) operates this online store. This policy explains what personal information we collect, how we use it, and when we share it.
INFORMATION WE COLLECT
When you visit our store, place an order, or contact us, we may collect information such as your name, billing and shipping address, email address, phone number, order details, and messages you send us.
When you browse our store, we and our service providers may collect information about your device and activity, such as your IP address, browser type, pages viewed, and interactions with the store. This may be collected using cookies and similar technologies.
HOW WE USE YOUR INFORMATION
We use personal information to:
• Process payments and fulfill orders.
• Arrange shipping and provide order updates.
• Respond to questions and provide customer support.
• Maintain, protect, and improve our store.
• Send marketing messages if you have subscribed. You can unsubscribe at any time.
• Meet legal, accounting, and security obligations.
HOW WE SHARE INFORMATION
We share relevant information with companies that help us operate the store, such as Shopify, payment processors, shipping carriers, and fulfillment or delivery partners. For example, a fulfillment partner may need your name and shipping address to send your order.
We may also share information with analytics or advertising providers when those services are enabled, with legal authorities when required by law, or as part of a business transfer.
COOKIES AND PRIVACY CHOICES
Our store uses cookies and similar technologies to support checkout, remember preferences, understand store traffic, and—if enabled—measure or personalize advertising. You can manage cookies through your browser and any privacy choices or cookie banner available on our store. Some features may not work properly if certain cookies are disabled.
YOUR PRIVACY RIGHTS
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, or to opt out of certain targeted advertising or data sharing. To make a request, contact us using the details below. We may need to verify your identity before responding.
If you receive marketing emails from us, you can unsubscribe using the link in the email. You may still receive messages about orders or customer service.
DATA RETENTION AND SECURITY
We keep personal information for as long as needed to provide our services, complete transactions, meet legal requirements, resolve disputes, and enforce our agreements. We use reasonable safeguards to protect information, but no online service can guarantee absolute security.
CHILDREN’S PRIVACY
Our store is not intended for children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information, contact us so we can review and address the request.
INTERNATIONAL PROCESSING
Your information may be processed in countries other than the country where you live. Where required, we take steps intended to provide appropriate protection for that information.
CHANGES TO THIS POLICY
We may update this policy when our practices or legal requirements change. The latest version will be posted on this page with its updated date.
CONTACT US
For privacy questions or requests, contact:
MyLunellSkin
Email:Support@mylunellskin.com
Business mailing address: Support@mylunellskin.com